Jared Petersen serves as Community Support Director at Mereo Fiber, where he leads customer support strategy and execution across the company’s portfolio. With more than 15 years of experience transforming customer experience organizations in both B2B and B2C environments, Jared brings a proven track record of improving service quality, operational efficiency, and overall customer satisfaction.

He is responsible for building scalable support systems, optimizing service operations, and ensuring consistent, high-quality experiences for residents, property teams, and partners. Jared combines strategic vision with hands-on leadership, leveraging modern support technologies and data-driven insights to enhance performance across all service channels.

Known for developing high-performing, customer-focused teams, Jared has successfully improved retention, reduced response times, and elevated service standards throughout his career. His leadership style blends operational discipline with a strong focus on people, creating a culture centered on accountability, responsiveness, and continuous improvement.

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